Employees and owner operators will be provided with the environment, training, and resources, to not only meet, but to exceed the requirements of both internal and external customers.

Madan's quality initiatives date back to the early and mid 2002 with the identification and implementation of best practices that would differentiate Madan Transportation from its competitors and produce sustainable high financial performance. Measurement of performance in the key areas of on-time service and billing and invoicing accuracy, was instituted.

Quality programs are tailored to meet the needs of each customer.

Customer/Supplier partnerships have covered the full range measurable process improvements and gain sharing of bottom-line savings. Madan has also worked closely on partnerships with select suppliers to reduce cost, reduce equipment weight, improve delivery cycle time and capture customer concerns.